Terms of Service
These Terms form the binding agreement between you and Navōn LLC for use of the Navōn platform. They define what you can expect from us, what we expect from you, the legal protections that apply to both parties, and the content standards that keep this platform aligned with the values of the schools and families who use it.
Preamble & Binding Agreement
These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("you," "User," "Customer," or "Subscriber") and Navōn LLC, a Florida limited liability company with principal offices in Miami, Florida ("Navōn," "Company," "we," "us," or "our"), governing your access to and use of the Navōn websites, mobile and desktop applications, APIs, software development kits, AI generation tools, voice agents, telephony integrations, browser extensions, Family Hub, School and Organization workspaces, Print Creators, marketplace, and all related products, features, content, and services (collectively, the "Services"). By creating an account, clicking "I agree," accessing, browsing, downloading, installing, or otherwise using the Services in any manner, you acknowledge that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, our Master Content Policy, our Acceptable Use Policy, and any supplemental terms applicable to specific features. If you do not agree to any provision of these Terms, you must immediately cease all use of the Services.
PLEASE READ CAREFULLY. THESE TERMS CONTAIN A BINDING INDIVIDUAL ARBITRATION PROVISION AND CLASS-ACTION WAIVER (SECTION 21), A LIMITATION OF LIABILITY (SECTION 17), AND DISCLAIMERS OF WARRANTIES (SECTION 16) THAT AFFECT YOUR LEGAL RIGHTS.
Acceptance, Eligibility & Authority
1.1 Capacity
You represent that you are at least 18 years old, or the age of majority in your jurisdiction, and have full legal capacity to enter into this Agreement. Minors aged 13–17 may use the Services only through a verified Family Hub, School, or Organization account managed by a parent, legal guardian, or qualifying institutional administrator who has the legal authority to consent on their behalf and who agrees to be bound by these Terms with respect to that minor's use. The Services are not directed to or intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 except as described in our Privacy Policy.
1.2 Authority to bind an entity
If you use the Services on behalf of a school, congregation, organization, business, or other legal entity, you represent and warrant that you have the actual authority to bind that entity to these Terms, and the words "you" and "your" will refer to both you individually and to that entity, jointly and severally.
1.3 Incorporated documents
These Terms incorporate by reference the Privacy Policy, Master Content Policy, Acceptable Use Policy, Data Processing Addendum (where applicable), any Order Form or Statement of Work, and any feature-specific terms presented in-product at the time of activation. In the event of conflict, an executed Order Form controls over these Terms, which control over generally posted product documentation.
Description of the Services
Navōn is an integrated artificial-intelligence platform offering, among other capabilities, conversational AI and chat, text generation and rewriting, image creation, editing, upscaling, and restoration, video generation and editing, voice synthesis, voice cloning, and real-time voice agents, document analysis and creation, presentation, code generation, AI agents and automations, telephony-connected voice agents through third-party carriers, Family Hub and School learning workspaces, Print Creators for children's books, comics, and magazines, organization and team workspaces, bot messaging hubs, and a unified moderation pipeline that enforces the Master Content Policy.
We may add, modify, deprecate, sunset, or remove features at any time in our sole discretion. We will use commercially reasonable efforts to provide reasonable advance notice of material reductions in functionality for paid plans. Some features depend on third-party providers (Supabase, Stripe, Twilio, Resend, ElevenLabs, Replicate, Google, and the Lovable AI Gateway) and may be unavailable if those providers experience outages or change their terms.
Kedushah Standards & Master Content Policy
A defining purpose of Navōn is to provide a generative AI environment aligned with the values of the school or family using it, with modesty and the dignity of every person. Your use of the Services is conditioned on the following commitments:
- All prompts, uploads, references, and generated outputs are subject to our Master Content Policy and to pre- and post-generation moderation pipelines.
- You will not attempt to bypass, jailbreak, prompt-inject, reverse-engineer, fine-tune around, or otherwise circumvent any content filter, safety classifier, moderation tool, or rate limit.
- You will not use the Services to produce or distribute immodest imagery; sexual, suggestive, or pornographic content; violence against persons; hate speech; harassment; defamation; child-endangering content; or any other content prohibited by the Master Content Policy.
- You will not attempt to generate likenesses of real people without their verifiable consent, including voice cloning.
- Organization administrators may apply stricter rules than the platform defaults; those rules govern within that workspace.
- We may quarantine, watermark, refuse, remove, redact, suspend, or terminate access to any content or account that triggers moderation rules, with or without prior notice.
- Repeated or willful violations may result in permanent ban and, where applicable, reporting to law-enforcement authorities.
Accounts, Credentials & Security
You are responsible for maintaining the confidentiality of your credentials (email, password, MFA factors, API keys, and recovery codes) and for all activity that occurs under your account, whether or not authorized by you. You agree to notify us immediately at security@navon.org upon any actual or suspected unauthorized access. We are not liable for any loss arising from your failure to safeguard your credentials. You agree not to share a single-seat account with any other person; multi-user access requires the appropriate Teams, Schools, Organization, or Enterprise plan.
Plans, Pricing, Billing & Renewal
5.1 Subscription model
Paid plans are offered on a monthly or annual recurring subscription. Unless otherwise stated on the checkout page, subscriptions automatically renew at the end of each billing cycle at the then-current rate, charged to the payment method on file, until cancelled in your account settings before the renewal date.
5.2 Taxes
All fees are stated exclusive of taxes. You are responsible for all applicable VAT, GST, sales, use, withholding, and similar taxes, except for taxes on Navōn's net income.
5.3 Refunds
Except where expressly required by law or by the specific plan you purchased, all fees are non-refundable. Monthly plans cancelled mid-cycle remain active through the end of the paid period without a prorated refund. Annual plans may be refunded within fourteen (14) days of initial purchase, less any usage charges accrued. Add-on credits and one-time generation packs are non-refundable once consumed.
5.4 Price changes
We may change pricing for renewal terms upon at least thirty (30) days' prior notice via email or in-product banner. Continued use after the new price takes effect constitutes acceptance.
5.5 Failed payments
If a charge fails, we may retry for up to fourteen (14) days, downgrade your account to free tier, suspend access, or terminate the subscription. You remain liable for unpaid amounts and reasonable collection costs, including attorneys' fees and chargeback fees.
5.6 Free trials & promotional credits
Free trials and promotional credits are limited to one per person or household, are non-transferable, and may be revoked for abuse. At the end of a trial, your account will convert to the corresponding paid plan unless cancelled.
5.7 Disputes & chargebacks
You agree to contact us at billing@navon.org before initiating any chargeback. Fraudulent or unjustified chargebacks may result in immediate termination and collection action.
Acceptable Use & Prohibited Conduct
In addition to the Master Content Policy, you agree not to (and not to permit any third party to):
- Violate any applicable law, regulation, court order, or third-party right.
- Generate, host, or distribute malware, ransomware, spyware, phishing kits, exploits, or fraudulent material.
- Impersonate any person or entity, misrepresent your affiliation, or use false identifiers.
- Engage in deceptive practices, including the generation of fake reviews, manipulated political content, election interference, deepfakes intended to deceive, or synthetic media used to defame a real person.
- Harvest, scrape, crawl, or index the Services beyond what authenticated APIs explicitly permit.
- Reverse-engineer, decompile, disassemble, or attempt to derive source code or model weights.
- Use the Services to train, develop, or evaluate any competing AI model, dataset, or product.
- Resell, sublicense, white-label, or expose the Services to third parties except under an approved reseller or partner agreement.
- Probe, scan, or test the vulnerability of the Services, or breach any security or authentication measure, except under an approved coordinated-disclosure program.
- Send unsolicited communications (spam) using the Services or our infrastructure.
- Interfere with, disrupt, overload, or place an unreasonable burden on the Services, our network, or any related infrastructure.
- Use the Services to generate content involving minors in any sexual, suggestive, dangerous, or exploitative context.
- Use the Services for high-risk decisions (medical diagnosis, legal advice, halachic rulings, financial trading, employment decisions, life-safety systems) without qualified human review.
Intellectual Property & Ownership of Content
7.1 Your Content
You retain all rights, title, and interest in the prompts, uploads, references, source documents, and other materials you submit ("Your Content"). You grant Navōn a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, transmit, display, modify (for technical formatting), and process Your Content solely to (a) provide and improve the Services to you, (b) enforce our policies, and (c) comply with legal obligations.
7.2 Outputs
Subject to your compliance with these Terms, and to the extent permitted by law and by the underlying model providers, Navōn assigns to you all of its right, title, and interest in the outputs generated for you by the Services ("Outputs"). Because generative models can produce similar outputs for different users from similar prompts, we make no representation as to the uniqueness, originality, or non-infringing nature of any Output.
7.3 Navōn IP
The Services — including all software, models, fine-tuned weights we own, system prompts, filters, datasets, UI, designs, "look and feel," documentation, trademarks, service marks, logos, and the Navōn brand — are the exclusive property of Navōn LLC and its licensors and are protected by U.S. and international copyright, trademark, trade-secret, and patent law. Nothing in these Terms transfers ownership of the Services to you. All rights not expressly granted are reserved.
7.4 Feedback
If you provide feedback, suggestions, or ideas regarding the Services, you grant Navōn a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use such feedback for any purpose without obligation or compensation.
7.5 Third-party rights
You are solely responsible for ensuring that Your Content and your use of Outputs do not infringe the copyright, trademark, publicity, privacy, halachic, or other rights of any third party.
7.6 DMCA & copyright complaints
We comply with the Digital Millennium Copyright Act. Send takedown notices to our Designated Agent at dmca@navon.org, including all elements required by 17 U.S.C. § 512(c)(3). Repeat infringers will be terminated.
AI-Specific Terms, Limitations & Verification
You acknowledge and agree that:
- Generative AI is probabilistic. Outputs may be inaccurate, incomplete, biased, offensive, outdated, or completely fabricated ("hallucinations"), even when moderation accepts them.
- Outputs do not constitute legal, medical, halachic, financial, tax, accounting, psychological, or other professional advice. You must independently verify any Output before relying on it for any consequential decision.
- The same prompt may produce different Outputs at different times, on different models, or for different users.
- We may apply watermarks, provenance metadata (C2PA), or invisible signals to Outputs to support attribution and safety.
- Voice cloning, face swap, likeness, and persona features may be used only with the verifiable, documented consent of the person whose voice, face, or likeness is being used. You agree to retain proof of consent for at least three (3) years and to produce it upon request.
- You will not use Outputs to deceive any person into believing the Output was created by a specific human without clear and accurate disclosure.
- Model providers may update, retrain, or retire models at any time, which can change the behavior or quality of Outputs.
Family Hub, Schools & Minors
Family Hub and School accounts allow a parent, guardian, or institutional administrator to create supervised sub-accounts for minors. The supervising adult represents that they have the legal authority to consent to the minor's use of the Services, agrees to all parental notice and choice obligations under COPPA, FERPA (where applicable), and analogous laws, and is solely responsible for the minor's activity and any content generated by or for the minor. Schools acting as educational agencies may rely on the "school official" exception under FERPA. We will not knowingly enable any feature for a minor that violates the Master Content Policy or applicable child-safety law.
Organization, Team & Enterprise Workspaces
If your account is part of a Team, School, Organization, or Enterprise workspace, the workspace administrator may (a) provision and deprovision your seat, (b) access, monitor, retain, export, or delete content created within the workspace, (c) apply stricter content rules, retention windows, or model restrictions, and (d) act on your behalf for billing and compliance. You agree that the workspace administrator is the data controller of workspace content, and Navōn is the processor. Disputes between workspace administrators and individual members are not Navōn's responsibility.
Voice Agents, Telephony & Recording
Voice agents connected to a public telephone number through Twilio or other carriers operate under additional legal obligations. You are responsible for (a) complying with all federal and state recording-consent laws (including two-party-consent states), (b) providing clear AI-disclosure to all callers at the start of the call, (c) honoring "Do Not Call" registry obligations and TCPA requirements for outbound calls, (d) preventing the use of voice agents for harassment, fraud, robocalls, or emergency services impersonation, and (e) ensuring that voice agents do not provide regulated advice without qualified human review. Navōn is not a telecommunications carrier and provides no emergency calling capability; voice agents must not be used to call 911 or other emergency services.
API, Rate Limits & Usage
API access is governed by the rate limits, quotas, and usage caps published in your account and documentation. We may throttle, suspend, or revoke API access if you exceed limits, generate excessive errors, or appear to be abusing the Services. You will keep API keys confidential and rotate them upon any suspected compromise. You agree to cache responses where appropriate and to design your integration to fail gracefully when the Services are unavailable.
Privacy, Data Protection & DPA
Our collection, use, and disclosure of personal information is described in our Privacy Policy, which is incorporated by reference. Enterprise and Organization customers processing personal data on behalf of EU/UK data subjects may execute our standard Data Processing Addendum (DPA), which incorporates the EU Standard Contractual Clauses and the UK International Data Transfer Addendum. Where you act as a data controller, Navōn acts as your processor strictly in accordance with your documented instructions reflected in these Terms and the DPA.
Third-Party Services, Integrations & Sub-Processors
The Services rely on, integrate with, or expose connections to third-party services, including Supabase (database, auth, storage), Stripe (payments), Twilio (voice/SMS), Resend (email), ElevenLabs (voice synthesis), Replicate (video model hosting), Google (Gemini, used for generation and for content-policy screening), and the Lovable AI Gateway, which routes chat and image requests to OpenAI and Google models. Your use of any third-party service is governed by that provider's terms and privacy policy. Navōn is not responsible for, and disclaims all liability arising from, the acts, omissions, availability, accuracy, security, or content of third-party services. We may add, remove, or replace sub-processors and integration partners at any time and will list current sub-processors in the DPA.
Service Availability, Beta Features & Modifications
We target 99.9% monthly availability for paid plans, excluding scheduled maintenance, force majeure events, and circumstances beyond our reasonable control. Service Level Agreements with credits are available only to Enterprise customers under an executed Order Form. Features designated "Alpha," "Beta," "Preview," "Experimental," or "Early Access" are provided without availability commitment, may be modified, restricted, or removed at any time, and are excluded from any SLA. We may release updates, security patches, model upgrades, and improvements continuously and without prior notice, and such updates may change the behavior of the Services.
Disclaimers of Warranties
THE SERVICES, OUTPUTS, AND ALL CONTENT MADE AVAILABLE THROUGH THE SERVICES ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NAVŌN AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
NAVŌN DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY OUTPUT WILL BE ACCURATE, COMPLETE, LAWFUL, NON-INFRINGING, OR FIT FOR ANY PARTICULAR PURPOSE.
Some jurisdictions do not allow the exclusion of certain warranties; in such jurisdictions, the foregoing exclusions apply to the maximum extent permitted.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL NAVŌN, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, USE, OR BUSINESS OPPORTUNITY, OR FOR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICES, OR ANY OUTPUT, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT NAVŌN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NAVŌN'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY, WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO NAVŌN IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
The parties acknowledge that these limitations are a fundamental and material basis of the bargain, and that the Services would not be provided absent them. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages; in such jurisdictions, our liability is limited to the greatest extent permitted by law.
Indemnification
You agree to defend, indemnify, and hold harmless Navōn, its affiliates, and their respective officers, directors, employees, agents, suppliers, and licensors from and against any and all third-party claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to (a) Your Content or your prompts, (b) your use or misuse of the Services or Outputs, (c) your violation of these Terms, the Master Content Policy, or the Acceptable Use Policy, (d) your violation of any law, regulation, or third-party right (including intellectual property, privacy, publicity, defamation, and consent laws), (e) your use of voice cloning, likeness, or telephony features, or (f) any dispute between you and a third party. We will provide prompt written notice of any claim, reasonable cooperation at your expense, and you will not settle any claim that imposes any obligation or admission on Navōn without our prior written consent.
Suspension, Termination & Survival
We may suspend or terminate your access to the Services, in whole or in part, with or without notice, if (a) you materially breach these Terms, (b) you repeatedly trigger moderation rules, (c) you fail to pay fees when due, (d) you create legal, security, financial, or reputational risk for Navōn or other users, (e) a third-party provider requires it, (f) we are required to do so by law, court order, or government authority, or (g) we discontinue the Services in your jurisdiction. You may cancel your account at any time from your Settings page. Upon termination, your right to access the Services ends immediately, and we may delete your account data after the retention windows described in our Privacy Policy. Sections that by their nature should survive termination — including Sections 5 (fees owed), 6, 7, 8, 13, 14, 16, 17, 18, 21, 22, 23, and any other provision intended to survive — will survive.
Changes to These Terms
We may modify these Terms from time to time to reflect changes in the Services, our business, or the law. Material changes will be communicated by email to the address on file and via in-product notice at least fourteen (14) days before the effective date (or sooner if required by law or to address a security or legal obligation). Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services and may cancel your account. We will maintain a publicly accessible archive of prior versions on request.
Governing Law, Arbitration & Class-Action Waiver
21.1 Governing law
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
21.2 Informal resolution
Before filing any claim, you agree to first contact us at legal@navon.org and attempt in good faith to resolve the dispute informally for at least sixty (60) days.
21.3 Binding individual arbitration
If we cannot resolve the dispute informally, you and Navōn agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or our relationship — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory — will be resolved exclusively by final and binding individual arbitration administered by JAMS in Miami-Dade County, Florida, under its Streamlined Arbitration Rules and Procedures then in effect. The arbitrator's award will be final and may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section.
21.4 Class-action waiver
YOU AND NAVŌN AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN CLAIMS AND MAY NOT AWARD CLASS-WIDE OR REPRESENTATIVE RELIEF.
21.5 30-day opt-out
You may opt out of Sections 21.3 and 21.4 by sending written notice to legal@navon.org within thirty (30) days of first accepting these Terms, including your name, account email, and a clear statement that you opt out of arbitration.
21.6 Exceptions
Either party may (a) bring an individual action in small-claims court, or (b) seek injunctive or equitable relief in a court of competent jurisdiction in Miami-Dade County, Florida, to protect its intellectual property rights or to address unauthorized access to the Services.
21.7 Time limit
Any claim arising out of or related to these Terms or the Services must be filed within one (1) year after the claim arose; otherwise, it is permanently barred.
Export Controls, Sanctions & Government Users
You represent and warrant that you are not (a) located in, under the control of, or a national or resident of any country subject to comprehensive U.S. sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions), (b) listed on any U.S. government list of restricted or prohibited persons (including OFAC SDN, BIS Entity List, and Denied Persons List), or (c) using the Services to develop weapons of mass destruction or for other prohibited end-uses. You will comply with all U.S. and foreign export-control and sanctions laws. The Services are "Commercial Items" as defined in 48 C.F.R. § 2.101; use by U.S. Government end-users is governed only by these Terms.
Miscellaneous
- Entire agreement. These Terms, together with the documents they incorporate, constitute the entire agreement between you and Navōn regarding the Services and supersede all prior agreements.
- Severability. If any provision is held unenforceable, that provision will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in full force.
- No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
- Assignment. You may not assign or transfer these Terms or your account without our prior written consent; any attempted assignment in violation is void. We may assign these Terms freely, including in connection with a merger, acquisition, reorganization, or sale of assets.
- No agency. No partnership, joint venture, employment, franchise, or agency relationship is created by these Terms.
- Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, labor disputes, internet outages, supply-chain disruption, pandemics, or third-party provider failures.
- Headings. Section headings are for convenience only and do not affect interpretation.
- Language. The English version of these Terms is the controlling version; translations are provided for convenience only.
- Notices. We may send notices through the Services, in-product banners, or to the email address on file. Legal notices to Navōn must be sent to legal@navon.org with a copy to Navōn LLC, Legal Department, Miami, FL.
- Electronic communications. You consent to receive communications, agreements, and notices electronically, and you agree that electronic communications satisfy any legal requirement that they be in writing.
Accessibility & Language
We are committed to making the Services accessible to people with disabilities and align our design with WCAG 2.1 AA where commercially feasible. To request an accessible format of these Terms or to report an accessibility issue, contact accessibility@navon.org.
Contact
For questions about these Terms, please reach out:
Navōn LLC · Miami, FL, United States